3DS:Troubleshooting: Difference between revisions
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The steps detailed here generally assume that your console has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). If your console is running an older homebrew setup (for example, something based on arm9loaderhax or menuhax), you should [[3dsguide:checking-for-cfw|update your setup]] before trying these instructions. | The steps detailed here generally assume that your console has a modern custom firmware setup ([[3DS:boot9strap|boot9strap]] + [[3DS:Luma3DS|Luma3DS]] 8.0 or greater). If your console is running an older homebrew setup (for example, something based on [[3DS:arm9loaderhax|arm9loaderhax]] or [[3DS:menuhax|menuhax]]), you should [[3dsguide:checking-for-cfw|update your setup]] before trying these instructions. | ||
=Power/notification light indicators= | = Power/notification light indicators = | ||
===My console powers off when I try to turn it on, and/or the notification LED shows a color on boot=== | === My console powers off when I try to turn it on, and/or the notification LED shows a color on boot === | ||
There is an issue with your <code>boot.firm</code> file. If you're running [[3DS:boot9strap| | There is an issue with your <code>boot.firm</code> file. If you're running [[3DS:boot9strap|boot9strap 1.4]], your 3DS notification LED may flash a certain color. This color is used to diagnose issues involving your <code>boot.firm</code> file on SD card or internal memory. On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the console. | ||
If the notification LED flashes: | If the notification LED flashes: | ||
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===My console gets stuck on a black screen with blue power light staying on=== | === My console gets stuck on a black screen with blue power light staying on === | ||
Follow [[3DS: | Follow [[3DS:Black screen unbrick|the Black Screen Unbrick page]] | ||
=Error message on boot= | = Error message on boot = | ||
==An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"== | === An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm" === | ||
Your Luma3DS version is outdated. Download the latest release of {{GitHub|/LumaTeam/Luma3DS/releases/latest|Luma3DS}} and place <code>boot.firm</code> on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files. | Your Luma3DS version is outdated. Download the latest release of {{GitHub|/LumaTeam/Luma3DS/releases/latest|Luma3DS}} and place <code>boot.firm</code> on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files. | ||
===Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."=== | === Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one." === | ||
There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [[3DS:CTRTransfer|CTRTransfer]] guide. | There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [[3DS:CTRTransfer|CTRTransfer]] guide. | ||
==="An error has occurred. Hold down the POWER button to turn off the power..."=== | === "An error has occurred. Hold down the POWER button to turn off the power..." === | ||
ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers: | ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers: | ||
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# If the "Disable ARM11 exception handlers" box is checked, uncheck it | # If the "Disable ARM11 exception handlers" box is checked, uncheck it | ||
===HOME Menu is missing installed applications=== | === HOME Menu is missing installed applications === | ||
This could be caused by various reasons, but most likely because your SD card is not being read by the system. | This could be caused by various reasons, but most likely because your SD card is not being read by the system. | ||
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# Power off your console, remove the SD card, insert it on your computer and [[Formatting an SD card|reformat your SD]] ''(this will wipe your SD card data)'' | # Power off your console, remove the SD card, insert it on your computer and [[Formatting an SD card|reformat your SD]] ''(this will wipe your SD card data)'' | ||
# Test your SD card for errors by following the guide according to your computer's operating system: [[Checking SD card integrity]]. If your SD card is marked as faulty, then you will have to replace your SD card | # Test your SD card for errors by following the guide according to your computer's operating system: [[Checking SD card integrity]]. If your SD card is marked as faulty, then you will have to replace your SD card | ||
# Your SD card slot may be broken. Join | # Your SD card slot may be broken. Join {{ml|Get support|Nintendo Homebrew on Discord}} for further assistance | ||
===Blue "BOOTROM ERROR" screen=== | === Blue "BOOTROM ERROR" screen === | ||
Your console is likely hard-bricked. You will need to buy an [[3DS:ntrboot|ntrboot]] flashcart to reinstall [[3DS:boot9strap|boot9strap]] in order to attempt to fix your console. This may also indicate a hardware issue that cannot be fixed. In any case, join | Your console is likely hard-bricked. You will need to buy an [[3DS:ntrboot|ntrboot]] flashcart to reinstall [[3DS:boot9strap|boot9strap]] in order to attempt to fix your console. This may also indicate a hardware issue that cannot be fixed. In any case, join {{ml|Get support|Nintendo Homebrew on Discord}} for assistance. | ||
It is also possible that someone has set a boot-time [[3DS:splash screens|splash screen]] that just looks like a brick. Try leaving your console powered on, waiting on the blue screen, for five minutes. | It is also possible that someone has set a boot-time [[3DS:splash screens|splash screen]] that just looks like a brick. Try leaving your console powered on, waiting on the blue screen, for five minutes. | ||
===Some other error=== | === Some other error === | ||
Please take a photo of the error and join | Please take a photo of the error and join {{ml|Get support|Nintendo Homebrew on Discord}} for assistance. | ||
=Software issues on consoles with custom firmware= | = Software issues on consoles with custom firmware = | ||
===DSi / DS functionality is broken or has been replaced with Flipnote Studio=== | === DSi / DS functionality is broken or has been replaced with Flipnote Studio=== | ||
Follow [[3DS: | Follow the [[3DS:DS mode unbrick|DS mode unbrick guide]] | ||
===GBA Virtual Console and/or Safe Mode functionality is broken=== | === GBA Virtual Console and/or Safe Mode functionality is broken=== | ||
Your console is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow [[3dsguide:a9lh-to-b9s|A9LH to B9S]] to update your console to a modern custom firmware environment. | Your console is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow [[3dsguide:a9lh-to-b9s|A9LH to B9S]] to update your console to a modern custom firmware environment. | ||
===Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work=== | === Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work=== | ||
This can occur after a [[3DS:CTRTransfer|CTRTransfer]] or region change on Old 3DS / 2DS. | This can occur after a [[3DS:CTRTransfer|CTRTransfer]] or region change on Old 3DS / 2DS. This is most likely fixed by following [[3DS:CTRTransfer#Section_VI_-_Delete_system_config_savedata|Section VI - Delete system config savedata]] of the CTRTransfer guide. | ||
===Exception screen when booting/loading an application=== | === Exception screen when booting/loading an application=== | ||
Look for your exception screen in [[3DS:Error screens/Luma3DS exception screen|this page]]. | Look for your exception screen in [[3DS:Error screens/Luma3DS exception screen|this page]]. | ||
If you weren't able to find your error or the instructions didn't work, join | If you weren't able to find your error or the instructions didn't work, join {{ml|Get support|Nintendo Homebrew on Discord}} for further assistance. | ||
===Opening the HOME Menu settings crashes the console or loads the Homebrew Launcher=== | === Opening the HOME Menu settings crashes the console or loads the Homebrew Launcher=== | ||
Your console likely still has menuhax67 installed. To uninstall menuhax67 follow [[ | Your console likely still has menuhax67 installed. To uninstall menuhax67 follow [[3DS:Troubleshooting/removing menuhax67|removing menuhax67]] | ||
=Other troubleshooting= | = Other troubleshooting = | ||
===Clear HOME Menu extdata=== | === Unable to update console === | ||
The steps below can be attempted in any order, but are listed from easiest to hardest to perform. | |||
# If you are using Pretendo, switch to Nintendo Network with Nimbus | |||
# Set your DNS settings to '''Auto-obtain''' | |||
# Set your Proxy settings to '''Do Not Use''' | |||
# Move closer to your WiFi router | |||
# Update from Safe Mode by turning off the console, holding {{B|L|R|D-Pad Up|A}} on boot, and following the on-screen prompts | |||
# Delete your WiFi connection, then reconnect to your WiFi again | |||
# Reboot your WiFi router | |||
# Connect to a different WiFi connection, like a mobile hotspot | |||
# Nintendo servers may be down; Try again later | |||
# If you still get an error, follow [[3DS:CTRTransfer|CTRTransfer]], then try again | |||
# For further support (in English), {{ml|Get support|join Nintendo Homebrew on Discord}} | |||
=== Clear HOME Menu extdata === | |||
# Power off your console | # Power off your console | ||
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# Reinsert your SD card into your console | # Reinsert your SD card into your console | ||
===Clear HOME Menu theme data=== | === Clear HOME Menu theme data === | ||
# Power off your console | # Power off your console | ||
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#* '''JPN Region''': <code>000002cc</code> | #* '''JPN Region''': <code>000002cc</code> | ||
#* '''USA Region''': <code>000002cd</code> | #* '''USA Region''': <code>000002cd</code> | ||
#* '''KOR Region''': <code>000002cf</code> | |||
# Reinsert your SD card into your console | # Reinsert your SD card into your console | ||
===Multiple ID0=== | === Multiple ID0 === | ||
If you have multiple long 32-character folders (ID0) inside your Nintendo 3DS folder, follow [[3DS:Troubleshooting/multiple ID0|this guide]]. | |||
=== Multiple ID1 === | |||
If you have multiple long 32-character folders (ID1) inside your ID0, follow [[3DS:Troubleshooting/multiple ID1|this guide]]. | |||
=== Manually entering Homebrew Launcher === | |||
Follow the guide to [[3DS:Troubleshooting/manually entering homebrew launcher|manually enter the Homebrew Launcher]]. | |||
=== | === Turning off Parental Controls === | ||
Follow the guide to [[3DS:Remove Parental Controls|remove Parental Controls]]. | |||
=== | === Broken NVRAM === | ||
Follow [[ | Follow the guide to [[3DS:Troubleshooting/Fix NVRAM|fix NVRAM]]. | ||
=== | === Unable to complete initial console setup === | ||
Follow the guide to [[3DS:2DSaver|skip initial setup]]. | |||
[[Category:Nintendo 3DS troubleshooting]] | |||
[[Category:Nintendo 3DS information]] | |||